Work Communication: Mediated and Face-to-Face Practices

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en Limba Engleză Carte Paperback – 12 Dec 2014
Explores all aspects of interpersonal communication at work, from face-to-face meetings to new forms of computer mediated communication such as social media. Will help the reader achieve skilled interpersonal communication at work through the understanding of relevant theory and latest research, made clear in non-technical language with examples.
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ISBN-13: 9781137351449
ISBN-10: 1137351446
Pagini: 440
Ilustrații: 14 figures, 6 b/w tables
Dimensiuni: 156 x 234 x 23 mm
Greutate: 0.66 kg
Ediția: 2014
Editura: Macmillan Education UK
Colecția Red Globe Press
Locul publicării: London, United Kingdom


PART I: THE REVOLUTION IN WORK COMMUNICATION.- 1. Introduction.- 2. Work Communication Modes.- PART II: CORE PROCESSES IN WORK COMMUNICATION.- 3. Social Cognition and Impression Formation.- 4. Contributing to Communication, Self-Presentation and Impression Management.- 5. Interaction.- 6. Demography, Culture, Situation and Mode as Influences on Communication.- 7. Intrapersonal Influences on Communication.- 8. Influencing, Handling Conflict and Negotiating.- PART III: THE IMPACT OF THE COMMUNICATION REVOLUTION ON WORK AND ORGANIZATION.- 9. Co-operation, Work Relations, Knowledge Sharing and Co-ordination.- 10. Working in Groups and Teams.- 11. Management and Leadership.- 12. Organizational Structures and Cultures.- 13. Inter-Organizational Relations.- Cases and Exercises.