Winning at Service
Autor Waldemar Schmidt, Gordon Adler, Els Van Weeringen Limba Engleză Hardback – 18 apr 2003
that grew from small beginnings to the leaders in their industries. Interviews with the four CEOs who guided the companies to their success reveal the three basic principles they all share. The CEOs interviewed are Thomas Berglund of Securitas and J. Philip Sorensen of Group4Falck, the world's two largest security companies, Francis Mackay of Compass plc and Pierre Bellon of Sodexho Alliance, the world's two largest food service companies.
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Specificații
ISBN-13: 9780470848234
ISBN-10: 0470848235
Pagini: 208
Dimensiuni: 162 x 235 x 21 mm
Greutate: 0.44 kg
Editura: Wiley
Locul publicării:Chichester, United Kingdom
ISBN-10: 0470848235
Pagini: 208
Dimensiuni: 162 x 235 x 21 mm
Greutate: 0.44 kg
Editura: Wiley
Locul publicării:Chichester, United Kingdom
Public țintă
Managers in Service Industries, Executives looking for ways to differentiate their Companies, Analysts, Consultants, Unions, Government Organisations and MBA StudentsDescriere
Aims to reveal the secrets to service success by analyzing four service companies that grew from small beginnings to the leaders in their industries. This book includes interviews with the four CEOs who guided the companies to their success which reveal the three basic principles they all share.