When the Shooting Stopped: Crisis Negotiation and Critical Incident Change

Chapter 1 Introduction: A Systemic View of Crisis Negotiation
Chapter 2 Origins in the Field, Police Standoffs in the 1970s, First Hostage Negotiation Unit, Hostage Negotiation as a Professional Responsibility
Chapter 3 Necessary Requirements of Effective Crisis Negotiation Reconceptualizing, Who Makes an Ideal Crisis Negotiator, Rethinking the Relationship with the Hostage Taker, Utilizing Psychological Theory, Creating a Climate for Conversation, Approaching the Conver
Chapter 4 Categorizing Hostage Takers according to Individual Characteristics, Appreciating the Limits of Categories, Considering the Contextual Circumstances of an Incident, Valuing Communication Skills, Using Active Listening with Hostage Takers
Chapter 5 Elements of a Typical Crisis Negotiation Incident, First Response at the Scene, Making Contact, Coordination the Negotiation Team, SWAT involvement, Mental Health Consultation, Third Party Intermediaries, Dynamic Inactivity, The Stockholm Syndrome, Discus
Chapter 6 Research on Crisis Negotiation, The Potential for Paradox, Studying Aspects of "Face", Uncovering Emotion and Affect, Exploring the Developing Relationship, Discourse Analysis of a Successful Crisis Negotiation, Combining Methods (Discourse Analysis, Ethn

With broad appeal to professionals and laypersons alike, When the Shooting Stopped shows the harrowing modern reality of hostage negotiation. Charlés offers intense and fascinating insight into the internal mechanisms of an actual hostage negotiation- If truth is stranger than fiction, this work provides evidence that truth can be more exciting!
When the Shooting Stopped is a thoroughly researched and uniquely perceptive examination of a real life-and-death negotiation. Charlés' work is an engaging must read for anyone interested in the human drama of crisis negotiation.
When the Shooting Stopped is of a growing field of scholarly research on crisis and hostage negotiation. Charlés' case study of the language of negotiation builds upon nearly three decades of discourse and analytic research. Her work provides fellow researchers and negotiators with an in-depth analysis of negotiation in action as critiqued from extant crisis negotiation guidelines and from which practical insights can be gleaned.