What Are the Operational Challenges Brazilian It Service Managers Face?

Brazilians have a good reputation worldwide on how to manage IT services and applications. However, if that is true then what is stopping them of being the best?

In this book, the author has anonymously assessed 45 IT executives from blue chip organisations based in Brazil and compiled all of their IT operational challenges in a common pattern. This book is a compilation of the common IT service management gaps and opportunities you will ever find in Brazil and it will give you an insight on how to address them (independently of you being in Brazil or not). Do you think that the Brazilian IT operational challenges should be really different from yours?

The book also presents how Brazilian IT executives are overcoming their operational challenges and the errors that many IT managers make in running their IT operations.

In this book, the author has overcome the language and cultural barrier to tell us the truth behind IT Service Management in Brazil. A must read for IT auditors worldwide or executives who manage or partnership with IT teams in Brazil.