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Well-Designed de Jon Kolko

Well-Designed

Autor Jon Kolko
en Limba Engleză Hardback – 11 noi 2014

Abordarea propusă de Jon Kolko în Well-Designed diferă fundamental de perspectiva din Overcrowded de Roberto Verganti — este mult mai puțin abstractă și considerabil mai aplicabilă în fluxul de lucru zilnic al unei echipe de dezvoltare. În timp ce alte lucrări se concentrează pe 'de ce-ul' filosofic al inovației, Well-Designed oferă o metodologie riguroasă de tip 'Design Doing', transformând intuiția în proces repetabil. Recomandăm această lectură celor care s-au săturat de produse care, deși agile, eșuează în a genera o reacție emoțională reală din partea utilizatorului. Credem că valoarea principală a cărții rezidă în capacitatea autorului de a demitiza succesul unor companii precum Nest. Kolko demonstrează că un termostat nu devine un obiect de cult prin adăugarea de funcții inutile, ci printr-o înțelegere profundă a nevoilor umane. Procesul descris este structurat în patru etape critice: identificarea semnalelor din comunități, extragerea informațiilor comportamentale prin cercetare etnografică, sintetizarea datelor complexe în strategii simple și finisarea detaliilor prin reprezentări vizuale care simplifică interacțiunea. În contextul operei sale, Well-Designed reprezintă punctul de maturitate care face legătura între fundamentele teoretice din Exposing the Magic of Design și experiența pedagogică acumulată în How I Teach. Dacă în lucrările anterioare Kolko explora modul în care designul răspunde dezordinii lumii moderne, aici el oferă instrumentele concrete pentru a construi soluții. Tonul este pragmatic, lipsit de jargonul corporatist inutil, fiind o resursă esențială pentru manageri de produs și designeri care urmăresc nu doar utilitatea, ci și angajamentul profund al clientului.

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Specificații

ISBN-13: 9781625274793
ISBN-10: 1625274793
Pagini: 224
Ilustrații: illustrations
Dimensiuni: 161 x 241 x 25 mm
Greutate: 0.47 kg
Editura: Harvard Business Review Press

De ce să citești această carte

Veți învăța să înlocuiți presupunerile despre piață cu o metodologie bazată pe empatie și cercetare etnografică. Recomandăm această carte liderilor de produs care doresc să evite capcana 'feature creep' și să construiască soluții care rezonează emoțional. Câștigați un cadru de lucru în patru pași, testat în Silicon Valley, care transformă designul dintr-o etapă estetică într-un avantaj strategic competitiv.

Despre autor

Jon Kolko este un expert recunoscut la nivel internațional în design de produs, cu o carieră de peste 15 ani în care a îmbinat practica profesională cu educația academică. A fondat Austin Center for Design și a ocupat funcții de conducere în companii de profil, fiind o voce autoritară în transformarea metodologiilor de design în strategii de business. Lucrările sale anterioare, precum Exposing the Magic of Design, au pus bazele înțelegerii designului ca formă de rezolvare a problemelor complexe în afaceri și guvernanță.

Recenzii

“Top 11 Books to Watch for Q4.” — 250 Words (250words.com)

A “Best Book of the year” pick.“ … worthy reading for anyone looking to launch a new product or tweak an existing one.” — SUCCESS magazine

“… a welcome reminder that respecting customers' emotional needs should be your top product-development priority--no matter what you're designing.” – Inc.

"If consumers engage with a product to the point of modifying their own behavior—hello iPad!—the marketing is a done deal. It's all about identifying the opportunities then designing products that connect." — Qantas - The Australia Way

“Well-Designed provides a refreshing approach to the way we view successful services, policies, strategies and business models.” — Engineering and Technology Magazine, The Institution of Engineering and Technology

ADVANCE PRAISE for Well-Designed:

Richard Florida, professor, University of Toronto and New York University; author, The Rise of the Creative Class—
“Steve Jobs’s creativity as a designer was the key to his entrepreneurial genius. But can Jobs’s style of ‘design thinking’ be scaled? Jon Kolko shows that it can be—step by step, through a set of processes that are iterative, collaborative, and, best of all, easily learned. Well-Designed is bracingly practical and deeply inspiring.”

John Maeda, design partner, Kleiner Perkins Caufield & Byers; author, The Laws of Simplicity and Redesigning Leadership—
“Great companies are made through great products, and increasingly, great products are made through design. Kolko demonstrates that product managers must learn to think like designers; they need to embrace intuition, emotion, and most importantly, empathy. This insightful book is a must-read.”

Ric Grefé, Executive Director, AIGA, the professional association for design—
“Jon Kolko illuminates the intuitive skills of the designer with such clarity, truly describing ‘how’ instead of just ‘what.’ Two millennia ago, Vitruvius’s manifesto on great design exhorted, ‘utilitas, firmitas, e venustas.’ Well-Designed expands on this: make things useful, usable, and delightful—and here’s how.”

Liz Danzico, cofounder and Chair, MFA Interaction Design Program, School of Visual Arts; Creative Director, NPR—
“There are books about design, and there are books about leadership. By uniting practical processes and insightful ideas and interviews, Jon Kolko gives us both: an essential playbook comprising advice, research, and methods for engaged product design leadership.”

Robert Fabricant, cofounder and Principal, Design Impact Group, Dalberg Global Development Advisors—
“Product managers are the most important link between great ideas and great products. Jon Kolko speaks directly to this critical audience, providing the practical know-how to make design fit within their day-to-day decision making. Well-Designed is the essential guide to design that all product managers will learn from and love.”

Don Norman, Director, Design Lab, University of California, San Diego; author, Design of Everyday Things—
“Well-Designed presents a unique, powerful, human-centered way to design a product and then, how to master the important and oft-neglected task of guiding it through the complexities of development and delivery. This unique, easy to read, and powerful book is essential for anyone involved with product management.”

Notă biografică

Jon Kolko is Vice President of Consumer Design at Blackboard Inc. He joined Blackboard with the acquisition of MyEdu, a start-up focused on helping students succeed in college and get jobs. Jon is also the founder and Director of Austin Center for Design. His work focuses on bringing the power of design to social enterprises. He has worked extensively with both start-ups and Fortune 500 clients, and he’s most interested in humanizing educational technology. Jon previously held the roles of both Principal Designer and Associate Creative Director at frog design and was also a Professor of Interaction Design and Industrial Design at the Savannah College of Art and Design.

Descriere

From Design Thinking to Design Doing

Innovators today are told to run loose and think lean in order to fail fast and succeed sooner. But in a world obsessed with the new, where cool added features often trump actual customer needs, it’s the consumer who suffers. In our quest to be more agile, we end up creating products that underwhelm.

So how does a company like Nest, creator of the mundane thermostat, earn accolades like “beautiful” and “revolutionary” and a $3.2 billion Google buyout? What did Nest do differently to create a household product that people speak of with love?

Nest, and companies like it, understand that emotional connection is critical to product development. And they use a clear, repeatable design process that focuses squarely on consumer engagement rather than piling on features for features’ sake.

In this refreshingly jargon-free and practical book, product design expert Jon Kolko maps out this process, demonstrating how it will help you and your team conceive and build successful, emotionally resonant products again and again.

The key, says Kolko, is empathy. You need to deeply understand customer needs and feelings, and this understanding must be reflected in the product. In successive chapters of the book, we see how leading companies use a design process of storytelling and iteration that evokes positive emotions, changes behavior, and creates deep engagement. Here are the four key steps:

1. Determine a product-market fit by seeking signals from communities of users.
2. Identify behavioral insights by conducting ethnographic research.
3. Sketch a product strategy by synthesizing complex research data into simple insights.
4. Polish the product details using visual representations to simplify complex ideas.

Kolko walks the reader through each step, sharing eye-opening insights from his fifteen-year career in product design along the way.

Whether you’re a designer, a product developer, or a marketer thinking about your company’s next offering, this book will forever change the way you think about—and create—successful products.