Untapped Options
Autor Janette Helm, Bea Northcott, Northcotten Limba Engleză Hardback – 28 mar 2000
Untapped Options is an invaluable resource for health care leaderswho want to help their organizations succeed. Bea Northcott andJanette Helm, experts in the field of health care management, havecreated a practical approach that explores how human resources andmarketing managers can combine forces and work together to createmission, vision, and values statements that will drive a commonstrategy to organizational excellence. Step-by-step, Northcott andHelm show how to implement this innovative approach that, once inplace, will contain costs, bolster employee satisfaction andproductivity, and increase customer satisfaction.
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Specificații
ISBN-13: 9780787955373
ISBN-10: 078795537X
Pagini: 244
Dimensiuni: 157 x 235 x 19 mm
Greutate: 0.55 kg
Ediția:New.
Editura: Wiley
Locul publicării:Hoboken, United States
ISBN-10: 078795537X
Pagini: 244
Dimensiuni: 157 x 235 x 19 mm
Greutate: 0.55 kg
Ediția:New.
Editura: Wiley
Locul publicării:Hoboken, United States
Notă biografică
BEA NORTHCOTT is president of Triple Impact, a consulting firm in Franklin, Indiana.
JANETTE HELM is an organizational consultant at St. Vincent Hospitals and Health Services in Indianapolis.
JANETTE HELM is an organizational consultant at St. Vincent Hospitals and Health Services in Indianapolis.
Cuprins
List of Figures and Table xi
About the Authors xiii
Acknowledgments xv
The Untapped Option 1 Creating and Evaluating Mission, Vision, and Values 23
Implementing Mission, Vision, and Values 47
Linking Human Resources and Marketing 71
Recruiting and Motivating a Changing Workforce 97
Hiring the Right People 121
Training and Performance Development 139
Structuring Employee Benefits 159
Marketing 179
Beginning the Change Process 205
Index 213
About the Authors xiii
Acknowledgments xv
The Untapped Option 1 Creating and Evaluating Mission, Vision, and Values 23
Implementing Mission, Vision, and Values 47
Linking Human Resources and Marketing 71
Recruiting and Motivating a Changing Workforce 97
Hiring the Right People 121
Training and Performance Development 139
Structuring Employee Benefits 159
Marketing 179
Beginning the Change Process 205
Index 213
Descriere
An AHA Press/Jossey--Bass ResourceUntapped Options is an invaluable resource for health care leaders who want to help their organizations succeed.