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Understanding Everyday Incivility: Why Are They So Rude?

Autor Shelley D. Lane
en Limba Engleză Paperback – 6 feb 2020
Understanding Everyday Incivility delves into the day-to-day annoying behaviors that color our interactions with other people, such as the use of crude language in public, family members who claim that they're "just teasing" and we're "too sensitive," coworkers who constantly interrupt us, and inflammatory remarks posted on social media sites.

Shelley D. Lane explores what is considered uncivil behavior, why we label some acts as crude or selfish while others are deemed polite and proper, and how these labels often change from one context to the next. She highlights the power dynamics at play in our interactions and explains how "rude" behavior can sometimes be beneficial-and "polite" behavior can be detrimental. Rather than a simplistic manual of manners, Lane provides the tools to understand everyday incivility and strategies for responding effectively and appropriately.
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Specificații

ISBN-13: 9781538141205
ISBN-10: 1538141205
Pagini: 264
Ilustrații: 2 tables; 9 textboxes
Dimensiuni: 153 x 230 x 20 mm
Greutate: 0.4 kg
Editura: Bloomsbury Publishing
Colecția Rowman & Littlefield Publishers
Locul publicării:New York, United States

Cuprins

Chapter 1: Introduction to Everyday Incivility
Chapter 2: Characterizing Everyday Incivility
Chapter 3: Influences on Everyday Incivility
Chapter 4: The Good, the Bad, and the Virtue of Civility
Chapter 5: Power and Everyday Incivility
Chapter 6: Everyday Incivility at Work
Chapter 7: Everyday Incivility Online
Chapter 8: Everyday Incivility at Home
Chapter 9: Promoting Everyday Civility

Recenzii

The book does an excellent job of accommodating the non-academic reader. The examples inject vivid liveliness, the writing is a model of clarity and there is an impressive synthesis of a large body of research.
Shelley Lane frames a theoretical "why" for civility as she acknowledges increasing cases of incivility in the public domain. Her work outlines a basic presupposition: people must be heard, not dismissed by pejorative statements. She reclaims civility as a pragmatic democratic foundation in this historical moment.
When we encounter rude behavior, we instinctively blame impolite people. Drawing on academic research, personal stories, and newsworthy episodes, Shelley Lane cleverly demonstrates how incivility can emerge from cultural change, social contexts, and simple misunderstandings. This is a timely and thoughtful book that should bring us to pause and reflect before we rush to judgment.
Taking a perspective toward civility and incivility that emphasizes their contextual and communicative features, Shelley Lane identifies the complexity of the phenomenon and the importance of respect, restraint, and responsibility. Consistent with the "dark side" perspective of functional ambivalence, in which there is brightness in the dark and darkness in the light, Lane presents both a highly readable and practical contemplation of incivility, as well as a legitimate scholarly work of great analytic breadth and depth. In a time that so often feels of despair, Understanding Everyday Incivility actually offers much optimism that acceptable forms of civility can be achieved.
Understanding Everyday Incivility offers a thorough, informed, and readable examination of the many forms that incivility can take and the various contexts in which it occurs. Lane's numerous thought-provoking examples of behavior that might be labeled uncivil keep her analyses concrete and relevant to contemporary life. Her strategies for promoting civility are both sensible and timely.
This comprehensive, up-to-date treatment of the communicative vice of incivility and its virtuous counterpart, civility, is an invaluable resource for researchers, instructors, and practitioners alike. Both scholarly and refreshingly accessible, Lane's impressive, carefully documented volume organizes the vast, multi-disciplinary body of research on everyday communicative practices that can harm or heal relational and organizational environments.
Meticulously researched and written with lucidity, this book provides deep insights into our civility crisis. Rather than prescribe a set of rules, Lane explains what we need consider if we are to build a truly lasting civility. A gem of a book that ranks with the best literature on civility.