In 2013, Stanford Business School asked over 200 CEOs and Senior Executive Officers what they needed outside help for more than anything else. Their answer: managing conflicts. "When you are in the CEO role, most things that come to your desk only get there because there is a difficult decision to be made - which often has some level of conflict associated with it." they explain. If you're a manager (of a business, a classroom or a home), you don't always have the luxury of stable and peaceful relationships. You need to be able to create rapport and resolve disagreements fast, so you can get on with what you do best. The Transforming Communication course teaches you how to do that, and this is its manual, as used by certified Transforming Communication Instructors across the world.