Over the past 15 years Nancy Kline has identified 10 behaviors that form a system called a Thinking Environment, a model of human interaction that dramatically improves the way people think, and thus the way they work and live.

The power of effective listening is recognized as the essential tool of good management. In this book, Kline describes how we can achieve this, and presents a step-by-step guide that can be used in any situation. Whether you want to have more productive meetings, solve business problems or build stronger relationships, this book offers you a new world of possibilities.

Nancy created and pioneered the development of The Thinking Environment and is Founder and President of Time To Think. A published author and public speaker, she also teaches Time To Think courses, leads the Time To Think Faculty and delivers keynote presentations around the world.

Time To Think began in 1984 and grew out of Nancy's consulting and teaching work near Washington, DC, where she had served as a Founding Director of The Thornton Friends School for twelve years and as Director of The Leadership Institute for six years. She is a Fellow of Ashridge Management College, UK, and the International Listening Association's Listener of the Year 2010.

Nancy was born and raised in New Mexico and lives in England with her husband, Christopher Spence.