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This is Service Design Thinking: Basics, Tools, Cases de Marc Stickdorn

This is Service Design Thinking: Basics, Tools, Cases

Autor Marc Stickdorn, Jakob Schneider
en Limba Engleză Paperback – 3 feb 2014
ThisisServiceDesignThinkingintroducesaninter-disciplinaryapproachtodesigningservices.Servicedesignisabitofabuzzwordthesedaysandhasgainedalotofinterestfromvariousfields.Thisbook,assembledtodescribeandillustratetheemergingfieldofservicedesign,wasbroughttogetherusingexactlythesameco-creativeanduser-centredapproachesyoucanreadandlearnaboutinside.Theboundariesbetweenproductsandservicesareblurringanditistimeforadifferentwayofthinking:thisisservicedesignthinking.Asetof23internationalauthorsandevenmoreonlinecontributorsfromtheglobalservicedesigncommunityinvestedtheirknowledge,experienceandpassiontogethertocreatethisbook.Itintroducesservicedesignthinkinginmanneraccessibletobeginnersandstudents,itbroadenstheknowledgeandcanactasaresourceforexperienceddesignprofessionals.Besidesanintroductiontoservicedesignthinkingthroughfivebasicprinciples,aselectionofindividualperspectivesdemonstratethesimilaritiesanddifferencesbetweenvariousdisciplinesinvolvedinthedesignofservices.Additionally,thebookoutlinesaniterativedesignprocessandshowcases25adaptableservicedesigntools,exemplifyingthepracticeofservicedesignwithfiveinternationalcasestudies.Thebookconcludeswithaninsightintothecurrentstateofservicedesignresearchandsetsservicedesignthinkinginaphilosophicalcontext.Incollaborationwith:(inalphabeticalorder)KateAndrews(UK),BeatrizBelmonte(E),RalfBeuker(GER),FergusBisset(UK),KateBlackmon(UK),JohanBlomkvist(SE),SimonClatworthy(NO),LaurenCurrie(UK),SarahDrummond(UK),JaminHegeman(USA),StefanHolmlid(SE),LukeKelly(NL),LucyKimbell(UK),SatuMiettinen(FI),AsierPérez(E),BasRaijmakers(NL),JakobSchneider(GER),FabianSegelström(SE),MarcStickdorn(A),RenatoTroncon(IT),GekevanDijk(NL),ArnevanOosterom(NL),ErikWidmark(S)
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Specificații

ISBN-13: 9789063692797
ISBN-10: 906369279X
Pagini: 376
Ilustrații: 200 Diagrams
Dimensiuni: 234 x 177 x 30 mm
Greutate: 0.86 kg
Ediția:Nachdruck
Editura: BIS
Colecția Bis
Locul publicării:United Kingdom

Descriere

This is Service Design Thinking introduces an interdisciplinary approach to designing services. Service design is a bit of a buzzword these days and has gained a lot of interest from various fields. This book, assembled to describe and illustrate the emerging field of service design,was brought together using exactly the same co-creative and user-centred approaches you can read and learn about inside. The boundaries between products and services are blurring and it is time for a different way of thinking: this is service design thinking. A set of 23 international authors and even more online contributors from the global service design community invested their knowledge, experience and passion together to create this book. It introduces service design thinking in manner accessible to beginners and students, it broadens the knowledge and can act as a resource for experienced design professionals. Besides an introduction to service design thinking through five basic principles, aselectionofindividualperspectivesdemonstratethesimilaritiesanddifferencesbetweenvariousdisciplinesinvolvedinthedesignofservices.Additionally,thebookoutlinesaniterativedesignprocessandshowcases25adaptableservicedesigntools,exemplifyingthepracticeofservicedesignwithfiveinternationalcasestudies.Thebookconcludeswithaninsightintothecurrentstateofservicedesignresearchandsetsservicedesignthinkinginaphilosophicalcontext.Incollaborationwith:(inalphabeticalorder)KateAndrews(UK),BeatrizBelmonte(E),RalfBeuker(GER),FergusBisset(UK),KateBlackmon(UK),JohanBlomkvist(SE),SimonClatworthy(NO),LaurenCurrie(UK),SarahDrummond(UK),JaminHegeman(USA),StefanHolmlid(SE),LukeKelly(NL),LucyKimbell(UK),SatuMiettinen(FI),AsierPérez(E),BasRaijmakers(NL),JakobSchneider(GER),FabianSegelström(SE),MarcStickdorn(A),RenatoTroncon(IT),GekevanDijk(NL),ArnevanOosterom(NL),ErikWidmark(S)