The New Automation Mindset

Foreword xiii Introduction 1 Part 1 The New Automation Mindset 15 1 The New Era of Automation 17 2 The Process Mindset 27 3 The Growth Mindset 39 4 The Scale Mindset 53 Part 2 Architectural Underpinnings 67 5 Orchestration 69 6 Plasticity 81 7 Democratization 95 Part 3 A Practitioner's Guide to World Class Automation 109 8 Mastering Your Automation Journey 111 9 The Back Office 121 10 The Front Office 137 11 The Employee Experience 153 12 The Customer Experience 169 13 Supplier Operations 181 14 The Platform-Driven Business 195 Part 4 Making it Happen 207 15 The Enterprise AI Platform 209 16 The Automation Ecosystem 217 17 Enterprise Automation 241 18 The New Operating Model 259 19 The Future of the Enterprise 269 20 The New Career Paths 279 Appendix A: Key Roles for Democratization 291 Acknowledgments 297 About the Authors 299 Index 303

VIJAY TELLA is founder and CEO of the automation platform Workato. Workato was recently named to the Forbes Cloud 100, the Deloitte Fast 500, and the CNBC Disruptor 50. The company is the culmination of his pioneering work in both the enterprise automation and consumer-facing software spaces. This includes being the founding VP of Engineering at TIBCO, the Chief Strategy Officer of Oracle Fusion Middleware, and the CEO of real time video company, Qik, now part of Skype.