The IT organization has changed little over the past twenty-five years. But powerful market forces and wonderful new technologies are colliding to create a fundamentally different set of needs and expectations. The IT Imperative outlines a new model for the dramatic reshaping of IT. Kevin J. Smith has spent fifteen years in IT, including work with hundreds of global market leading companies. Galvanized by the tactics he has learned at every level of the industry, Smith presents in The IT Imperative the future of IT and the principles and strategies that will drive its impending rebirth.