Many companies today find themselves at a crossroad: cloud computing and the consumerization of IT have raised the profile of their Shadow IT, wherein tech-savvy Millennials are taking the lead in building their own IT solutions, beyond the control and even knowledge of IT. Governance is non-existent, systems are inadequate and unsecured, and data silos are springing up all over the place. IT has three options available to it: try to shut it down; ignore it and hope it goes away; or take the lead in bringing it out of the shadows and into the light. This book provides a roadmap for option number 3. The book shows how the proper implementation of the Salesforce1 platform empowers users with an effective way to develop and deploy solutions, while allowing IT to greatly expand its reach and enhance its contribution to the organization.