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The Definitive Executive Assistant and Managerial Handbook

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en Limba Engleză Paperback – 03 Nov 2012

The role of the executive assistant has evolved to include taking on more managerial duties, project work and supervisory roles. Sue France, former Times Crème PA of the Year, provides best practice advice on meeting the demands of the 21st century administrative professional's role. The Definitive Executive Assistant and Managerial Handbook places special emphasis on personal leadership development, offers a rage of free downloadable online resources and covers how to:

-build and manage a productive team
-negotiate with style
-manage projects confidently
-recruit and induct other Assistants into a team
-conduct a coaching session
-detect and resolve demotivation 
-use NLP and emotional intelligence every day
-successfully communicate with a range of different personalities

With helpful tips from award winning assistants and industry experts, this book is the ultimate guide for ambitious assistants who want to improve their skills to advance their career.
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Specificații

ISBN-13: 9780749465827
ISBN-10: 0749465824
Pagini: 264
Dimensiuni: 160 x 234 x 13 mm
Greutate: 0.39 kg
Editura: Kogan Page

Notă biografică


Sue France
has over 30 years of experience as a secretary and personal assistant. She is the UK National Training & Development Officer for European Management Assistants (EUMA). She presents at PA conferences throughout the world, and is also involved in training and coaching PAs and secretaries.

Cuprins

Chapter - 00: Introduction; Chapter - 01: The leadership challenge; Chapter - 02: How to motivate yourself and your teams; Chapter - 03: Developing emotional intelligence; Chapter - 04: Leading effective teams to success; Chapter - 05: Performance management; Chapter - 06: Coaching; Chapter - 07: How to communicate with different personality and behavioural styles; Chapter - 08: Managing projects; Chapter - 09: The art and science of effective negotiation; Chapter - 10: Change management: how can you help?