The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer’s Business Autor Sriram Dasu et al. 16 aug 2013 Hardback Preț: 193.77 lei 232.00 lei 40-51 zile | 6-12 zile -16%
Management of Design: Engineering and Management Perspectives Editat de Sriram Dasu et al. 5 oct 2012 Paperback Preț: 1169.73 lei 1426.51 lei 43-57 zile -18%