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Solve Employee Problems Before They Start

Autor Scott Warrick
en Limba Engleză Paperback – 21 iun 2019
With compassion, clarity, and conviction (and a dash of comedy for good measure) Scott Warrick distils conflict resolution to just three simple moves: Empathic Listening, Parroting, and Rewards (EPR). Because no one can use their EPR skills unless they can control themselves, he also shows you how to become an Emotionally Intelligent communicator.
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Specificații

ISBN-13: 9781586446291
ISBN-10: 1586446290
Pagini: 226
Dimensiuni: 152 x 226 x 18 mm
Greutate: 0.36 kg
Editura: Society for Human Resource Management