Training and instruction guide for the application and use of problem solving that can be applied to any business or home issue. This book covers the key steps used to solve problems and write customer reports: Problem Statement, Interim Action/Containment, Problem Definition and Analysis of Root Cause, Define Root Cause and Escape Point, Choose and Verify Corrective and Preventive Actions, Implement and Validate Corrective and Preventive Actions, and Prevent Recurrence. The methodology is based on more than 25 years of automotive experience with all major U.S. and Japanese automakers.