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Service Systems Management and Engineering de Ching M Chang

Service Systems Management and Engineering

Autor Ching M Chang
en Limba Engleză Hardback – 5 apr 2010
Awarded the 2011 Best Book Award by the International Association for Management of Technology (IAMOT) this textbook is devised to help in training future service systems engineers and enable them to become more effective in contributing to the needs in strategic differentiation and operational excellence of service enterprises.
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Specificații

ISBN-13: 9780470423325
ISBN-10: 0470423323
Pagini: 720
Dimensiuni: 200 x 243 x 45 mm
Greutate: 1.38 kg
Editura: Wiley
Locul publicării:Hoboken, United States

Public țintă

Industrial Engineering departments, business schools, short courses in the subject area and individuals who work in all segments of the service industry 

Notă biografică

C. M. Chang is on the faculty of the Department of Industrial and Systems Engineering at the State University of New York at Buffalo in Buffalo, New York.