Service Systems Engineering and Management: Operations Research Series
Autor A. Ravi Ravindran, Paul M. Griffin, Vittaldas V. Prabhuen Limba Engleză Hardback – 27 oct 2026
Service Systems Engineering and Management, Second Edition offers an updated collection of cutting-edge models, concepts, and solution methods essential for the design, control, operation, and management of service industries. This comprehensive new edition covers various topics including supply chain management, warehousing and distribution, financial engineering, revenue management in airlines, retail engineering, health systems, and financial services. Each chapter has been revised and includes a variety of end-of-chapter exercises such as conceptual questions, numerical problems, and "mini-case studies".
This textbook is an invaluable tool for individuals involved in designing and managing service industries, including students, technical professionals, and researchers. It is particularly beneficial for Industrial Engineers, Supply Chain Managers, Financial & Investment Analysts, Health Service Professionals, and Operations Researchers.
A Solutions Manual and PowerPoint slides are available for qualified textbook adoptions.
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Specificații
ISBN-13: 9781032983172
ISBN-10: 1032983175
Pagini: 640
Ilustrații: 360
Dimensiuni: 178 x 254 mm
Ediția:2
Editura: CRC Press
Colecția CRC Press
Seria Operations Research Series
ISBN-10: 1032983175
Pagini: 640
Ilustrații: 360
Dimensiuni: 178 x 254 mm
Ediția:2
Editura: CRC Press
Colecția CRC Press
Seria Operations Research Series
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Public țintă
Undergraduate Advanced and Undergraduate CoreCuprins
1. Service Systems: An Overview. 2. Forecasting Demand for Services. 3. Design of Service Systems. 4. Evaluation of Service Systems. 5. Supply Chain Engineering. 6. Warehousing and Distribution. 7. Financial Engineering. 8. Revenue Management. 9. Retail Engineering. 10. Healthcare Delivery Systems. 11. Financial Services.
Notă biografică
A. Ravi Ravindran is Professor Emeritus and the former department head of the Industrial and Manufacturing Engineering Department at Pennsylvania State University, USA. He served as a Professor at Penn State from 1997 until his retirement. Formerly, he was a faculty member in the School of Industrial Engineering at Purdue University from 1969-1982 and at the University of Oklahoma from 1982-1997. At Oklahoma, he served as the Director of the School of Industrial Engineering for 8 years and as the Associate Provost of the university for 7 years. He holds a B.S. in Electrical Engineering with honors from BITS, Pilani, India. His graduate degrees are from the University of California, Berkeley, where he received an M.S. and a Ph.D. in Industrial Engineering and Operations Research. His research interests are in multiple criteria decision-making, financial engineering, healthcare delivery systems, and supply chain optimization. Dr. Ravindran has published 9 books and more than 150 journal articles in operations research. His textbook on Supply Chain Engineering received the Institute of Industrial and Systems Engineers (IISE) Book-of-the-Year award in 2013. His book on Service Systems Engineering & Management received the IISE's Book-of-the-Year award in 2019. He is a Fellow of IISE and a Fulbright Fellow and currently serves as the co-editor for the Operations Research Series for Taylor & Francis Group/CRC Press.
Paul M. Griffin is the Lucas Professor in the Department of Industrial and Manufacturing Engineering, and a cofounded faculty for the Consortium on Substance Use and Addiction in the Social Sciences Research Institute at Penn State University, USA. Formally, he was the St. Vincent Health Chair and Director of the Regenstreif Center for Healthcare Engineering at Purdue University, and a professor in the Schools of Industrial Engineering and Biomedical Engineering (2015-2020). He was also the Virginia C. and Joseph C. Mello Chair and professor in the School of Industrial and Systems Engineering at Georgia Tech (2013-2015), and the Peter and Angela Del Pezzo Chair and Department Head of IME at Penn State (2009-2015). Dr. Griffin began his academic career as an assistant professor at Georgia Tech in 1998. He received a BA in chemistry and a BS in chemical engineering from the University of Texas at Austin, an MS in industrial engineering from the University of Texas at El Paso, and a PhD in industrial engineering from Texas A&M University. Dr. Griffin’s research interests are in healthcare engineering, health analytics, cost and comparative effectiveness in public health, and supply chain coordination. He is a fellow of the Institute of Industrial and Systems Engineering and the American Institute for Medical and Biomedical Engineering.
Vittal Prabhu is currently a Professor and Charles and Enid Schneider Faculty Chair in Service Enterprise Engineering in the Marcus Department of Industrial and Manufacturing Engineering at Penn State, USA, where he started his academic career as an assistant professor in 1996. He also serves as the Director of the Service Systems Engineering program. He received his Ph.D. in Mechanical Engineering from the University of Wisconsin-Madison, where he also got his M.S. degrees in Mechanical Engineering and Manufacturing Systems Engineering. Dr. Prabhu received his B.E. in instrumentation technology from Bangalore University. He works in the area of distributed control systems with a focus on manufacturing and service systems consisting of discrete events, physical processes, and service processes. He teaches courses in manufacturing systems, service systems engineering, retail services engineering, and distributed controls and is a Fellow of the Institute of Industrial Engineers.
Paul M. Griffin is the Lucas Professor in the Department of Industrial and Manufacturing Engineering, and a cofounded faculty for the Consortium on Substance Use and Addiction in the Social Sciences Research Institute at Penn State University, USA. Formally, he was the St. Vincent Health Chair and Director of the Regenstreif Center for Healthcare Engineering at Purdue University, and a professor in the Schools of Industrial Engineering and Biomedical Engineering (2015-2020). He was also the Virginia C. and Joseph C. Mello Chair and professor in the School of Industrial and Systems Engineering at Georgia Tech (2013-2015), and the Peter and Angela Del Pezzo Chair and Department Head of IME at Penn State (2009-2015). Dr. Griffin began his academic career as an assistant professor at Georgia Tech in 1998. He received a BA in chemistry and a BS in chemical engineering from the University of Texas at Austin, an MS in industrial engineering from the University of Texas at El Paso, and a PhD in industrial engineering from Texas A&M University. Dr. Griffin’s research interests are in healthcare engineering, health analytics, cost and comparative effectiveness in public health, and supply chain coordination. He is a fellow of the Institute of Industrial and Systems Engineering and the American Institute for Medical and Biomedical Engineering.
Vittal Prabhu is currently a Professor and Charles and Enid Schneider Faculty Chair in Service Enterprise Engineering in the Marcus Department of Industrial and Manufacturing Engineering at Penn State, USA, where he started his academic career as an assistant professor in 1996. He also serves as the Director of the Service Systems Engineering program. He received his Ph.D. in Mechanical Engineering from the University of Wisconsin-Madison, where he also got his M.S. degrees in Mechanical Engineering and Manufacturing Systems Engineering. Dr. Prabhu received his B.E. in instrumentation technology from Bangalore University. He works in the area of distributed control systems with a focus on manufacturing and service systems consisting of discrete events, physical processes, and service processes. He teaches courses in manufacturing systems, service systems engineering, retail services engineering, and distributed controls and is a Fellow of the Institute of Industrial Engineers.
Descriere
The globalization of services has become a standard practice for businesses due to advancements in computer technology and the widespread growth of the internet. Service providers can now operate worldwide, while products can be manufactured in any location and distributed internationally with the help of modern transportation systems.
Recenzii
"I am thrilled to see this fabulous book getting published. I have been waiting for several years to offer a course on service engineering but never took the next step. As soon as I saw the contents of this book as well as the first couple of chapters, I got the inspiration to put in the paperwork to offer the course. The book is current, covers a vast set of service industries, goes deep in terms of analysis, focuses on applications of operations research, and is written like a textbook tailor made for classroom purposes. The authors bring in their years of experience into this masterpiece of a book. I am delighted that the authors have an extensive exercise section, several worked out examples, and are offering materials for other instructors. I cannot wait to read it cover to cover and teach the aforementioned course on service engineering. For me this book is the greatest thing since the slice of bread, and the Internet."
— Natarajan Gautam, Texas A&M University, USA
"This is a well written book by distinguished faculty members in the discipline. The material covered is state-of-the-art and clearly explained. I highly recommend this as a textbook and as a reference book in the newly emerging area in industrial engineering."
— Bopaya Bidanda, University of Pittsburgh, USA
— Natarajan Gautam, Texas A&M University, USA
"This is a well written book by distinguished faculty members in the discipline. The material covered is state-of-the-art and clearly explained. I highly recommend this as a textbook and as a reference book in the newly emerging area in industrial engineering."
— Bopaya Bidanda, University of Pittsburgh, USA