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Service Level Manager: BCS Guides to IT Roles

Autor John Sansbury
en Limba Engleză Paperback – 30 iul 2017
The role of service level manager is critical in that the agreements negotiated with customers should inform the activities of the service provider. This book aims to help those whose role is to establish, negotiate, manage or update service level agreements and to use these as the basis of continual service improvement.
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Specificații

ISBN-13: 9781780172941
ISBN-10: 178017294X
Pagini: 128
Dimensiuni: 129 x 198 x 10 mm
Greutate: 0.16 kg
Editura: British Informatics Society Ltd
Seria BCS Guides to IT Roles


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