Transform your interpersonal effectiveness: The ability to relate successfully to other people is the most critical skill a person can ever have-at work, at home, or anywhere else-and strong relationship skills simply make everything else easier. David Fraser has developed a systematic approach to addressing this need at a deep and insightful level by drawing on practical psychology, Neuro-Linguistic Programming (NLP), ancient wisdom, first-hand experience of organisational life at all levels, and mediation and facilitation expertise."Relationship Mastery: A Business Professional's Guide" provides a reliable route to success you can apply over and over to improve your life in every area. Packed with real-life examples and practical, tried-and-tested steps to take, this book will help you: win more business; keep your job, or get a better one; connect with people quickly and easily in a lasting way; collaborate effectively, resolve disputes and handle conflict with ease; be confident and resourceful with people; and enjoy your relationships at home."A superb book full of practical advice." Sue Knight, International consultant and author "Extremely practical and relevant to everyday situations. Absorbing and fun." Michael Leathes, Director, International Mediation Institute"All I can say is, the approach works and is continually referenced." Karen Marshall, Managing Director, Bridge of Weir Leather Company Ltd"Very positive, helpful, and enlightening. Always pertinent and balanced, and even profound. Invaluable. Harry Reid, former Editor, "The Herald"