Call Center Management in der Praxis: Strukturen und Prozesse betriebswirtschaftlich optimieren Autor Stefan Helber et al. 26 noi 2003 Hardback Preț: 455.93 lei 536.40 lei 6-8 săpt. -15%
Performance Analysis and Optimization of Inbound Call Centers Autor Raik Stolletz 17 apr 2003 Paperback Preț: 613.86 lei 722.19 lei 6-8 săpt. -15%