Making Quality Happen: A Step By Step Guide to Winning the Quality Revolution Autor R. M. McNealy 31 mar 1996 Paperback Preț: 368.96 lei 6-8 săpt.
Making Customer Satisfaction Happen Autor R. M. McNealy 29 feb 1996 Paperback Preț: 611.74 lei 719.70 lei 6-8 săpt. -15%