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Personalising Public Services: Understanding the Personalisation Narrative de Catherine Needham

Personalising Public Services: Understanding the Personalisation Narrative

Autor Catherine Needham
en Limba Engleză Hardback – 26 iul 2011
Personalisation - the idea that public services should be tailored to the individual, with budgets devolved to the service user or frontline staff - is increasingly seen as the future of the welfare state. This book focuses on how personalisation evolved as a policy narrative and has mobilised such wide-ranging political support. It will be a valuable resource for undergraduate and postgraduate students in public policy and social policy and for researchers and practitioners working in related fields.
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Specificații

ISBN-13: 9781847427601
ISBN-10: 184742760X
Pagini: 216
Dimensiuni: 152 x 235 x 30 mm
Greutate: 0.48 kg
Ediția:New.
Editura: Bristol University Press
Colecția Policy Press

Recenzii

Catherine Needham is one of the leading researchers into the personalisation agenda across diverse areas of the welfare state. This book is well researched, well written, accessible and highly topical - it's essential reading for anyone interested in the reform of public services. Jon Glasby, Professor of Health and Social Care, University of Birmingham

Catherine Needham's thoughtful and nuanced analysis of personalisation makes this essential reading for students of social policy. This accessible and scholarly book also makes a major contribution to the policy analysis literature. Marian Barnes, University of Brighton

Notă biografică

Catherine Needham, Department of Politics, Queen Mary, University of London

Cuprins

Acknowledgements

1. Introduction: problematising personalisation
2. Interpreting policy narratives
3. Personalised public services
4. The personalisation narrative
5. Policy translation: how personalisation spreads
6. Delivering person-centered services
7. Who is the person?
8. The personal and the professional
9. Conclusion: personalised futures

References
Index