The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets
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30 sep 2022
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Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization
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Your Customer Is the Star
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Ignore Your Customers (and They'll Go Away): The Simple Playbook for Delivering the Ultimate Customer Service Experience
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High-Tech, High-Touch Customer Service: Inspire Timeless Loyalty in the Demanding New World of Social Commerce
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