Managing Customer Value: Essentials of Product Quality, Customer Service, and Price Decisions
Autor Bill Doddsen Limba Engleză Paperback – 25 aug 2003
Preț: 498.93 lei
Preț vechi: 726.77 lei
-31%
Puncte Express: 748
Preț estimativ în valută:
88.36€ • 103.19$ • 76.76£
88.36€ • 103.19$ • 76.76£
Carte tipărită la comandă
Livrare economică 21 februarie-07 martie
Preluare comenzi: 021 569.72.76
Specificații
ISBN-13: 9780761826316
ISBN-10: 0761826319
Pagini: 356
Dimensiuni: 148 x 226 x 22 mm
Greutate: 0.52 kg
Ediția:0356
Editura: Bloomsbury Publishing
Colecția University Press of America
Locul publicării:New York, United States
ISBN-10: 0761826319
Pagini: 356
Dimensiuni: 148 x 226 x 22 mm
Greutate: 0.52 kg
Ediția:0356
Editura: Bloomsbury Publishing
Colecția University Press of America
Locul publicării:New York, United States
Cuprins
Chapter 1 Preface
Chapter 2 The Value Package: The Product Quality, Customer Service and Price Link
Chapter 3 Product and Service Quality
Chapter 4 Customer Service
Chapter 5 Price
Chapter 6 Cost Factors for Value Decisions
Chapter 7 Demand Factors for Value Decisions: An Economic Perspective
Chapter 8 Demand Factors for Value Decisions: A Consumer Behavioral Perspective
Chapter 9 Competition Factors for Value Decisions
Chapter 10 Value Strategies
Chapter 11 Making Profitable Value Decisions
Chapter 12 Appendix: Cases and Critical Incidents in Managing Customer Value
Chapter 13 About the Author
Chapter 2 The Value Package: The Product Quality, Customer Service and Price Link
Chapter 3 Product and Service Quality
Chapter 4 Customer Service
Chapter 5 Price
Chapter 6 Cost Factors for Value Decisions
Chapter 7 Demand Factors for Value Decisions: An Economic Perspective
Chapter 8 Demand Factors for Value Decisions: A Consumer Behavioral Perspective
Chapter 9 Competition Factors for Value Decisions
Chapter 10 Value Strategies
Chapter 11 Making Profitable Value Decisions
Chapter 12 Appendix: Cases and Critical Incidents in Managing Customer Value
Chapter 13 About the Author