Cantitate/Preț
Produs

Managing Customer Value: Essentials of Product Quality, Customer Service, and Price Decisions

Autor Bill Dodds
en Limba Engleză Paperback – 25 aug 2003
This book explores the three dimensions of value, product quality, customer service and price within the constraints of cost, demand and competition to formulate a strategic framework for competing in today's cutthroat marketplace where better quality, superior customer service and lower prices are the norm. There are numerous mathematical models that demonstrate in a spreadsheet the interrelated workings of cost, demand and competition.
Citește tot Restrânge

Preț: 49893 lei

Preț vechi: 72677 lei
-31%

Puncte Express: 748

Preț estimativ în valută:
8836 10319$ 7676£

Carte tipărită la comandă

Livrare economică 21 februarie-07 martie

Preluare comenzi: 021 569.72.76

Specificații

ISBN-13: 9780761826316
ISBN-10: 0761826319
Pagini: 356
Dimensiuni: 148 x 226 x 22 mm
Greutate: 0.52 kg
Ediția:0356
Editura: Bloomsbury Publishing
Colecția University Press of America
Locul publicării:New York, United States

Cuprins

Chapter 1 Preface
Chapter 2 The Value Package: The Product Quality, Customer Service and Price Link
Chapter 3 Product and Service Quality
Chapter 4 Customer Service
Chapter 5 Price
Chapter 6 Cost Factors for Value Decisions
Chapter 7 Demand Factors for Value Decisions: An Economic Perspective
Chapter 8 Demand Factors for Value Decisions: A Consumer Behavioral Perspective
Chapter 9 Competition Factors for Value Decisions
Chapter 10 Value Strategies
Chapter 11 Making Profitable Value Decisions
Chapter 12 Appendix: Cases and Critical Incidents in Managing Customer Value
Chapter 13 About the Author