Maximizing Call Center Performance: 136 Innovative Ideas for Increasing Productivity and Customer Satisfaction Autor Madeline Bodin 1999 Paperback Preț: 211.72 lei 264.65 lei 6-8 săpt. -20%
The Call Center Dictionary: The Complete Guide to Call Center and Customer Support Technology Solutions Autor Madeline Bodin 3 ian 2002 Paperback Preț: 276.45 lei 345.55 lei 6-8 săpt. -20%