Maximizing Call Center Performance: 136 Innovative Ideas for Increasing Productivity and Customer Satisfaction Autor Madeline Bodin 1999 Paperback Preț: 238.11 lei 297.64 lei 6-8 săpt. -20%
The Call Center Dictionary: The Complete Guide to Call Center and Customer Support Technology Solutions Autor Madeline Bodin 3 ian 2002 Paperback Preț: 305.45 lei 381.82 lei 6-8 săpt. -20%