The Call Center Dictionary: The Complete Guide to Call Center and Customer Support Technology Solutions Autor Madeline Bodin 3 ian 2002 Paperback Preț: 274.41 lei 343.02 lei 6-8 săpt. -20%
Maximizing Call Center Performance: 136 Innovative Ideas for Increasing Productivity and Customer Satisfaction Autor Madeline Bodin 1999 Paperback Preț: 208.61 lei 260.76 lei 6-8 săpt. -20%