Maximizing Call Center Performance: 136 Innovative Ideas for Increasing Productivity and Customer Satisfaction Autor Madeline Bodin 1999 Paperback Preț: 229.02 lei 286.27 lei 6-8 săpt. -20%
The Call Center Dictionary: The Complete Guide to Call Center and Customer Support Technology Solutions Autor Madeline Bodin 3 ian 2002 Paperback Preț: 293.97 lei 367.47 lei 6-8 săpt. -20%