The Call Center Dictionary: The Complete Guide to Call Center and Customer Support Technology Solutions Autor Madeline Bodin 3 ian 2002 Paperback Preț: 299.30 lei 374.13 lei 43-57 zile -20%
Maximizing Call Center Performance: 136 Innovative Ideas for Increasing Productivity and Customer Satisfaction Autor Madeline Bodin 1999 Paperback Preț: 233.23 lei 291.54 lei 43-57 zile -20%