Let's Talk: Make Effective Feedback Your Superpower
Autor Therese Hustonen Limba Engleză Paperback – 24 feb 2022
A ground-breaking method for giving feedback that will boost performance and motivation.
We all give feedback every day of our working lives. But all too often, a fear of awkward conversations leads us to hold back or say the wrong things.
Let's Talk can change that. Dr Therese Huston, a world-leading expert on workplace communication, explains how to deliver feedback effectively and with confidence. She begins with the building blocks of all good feedback: siding with the other person, listening first, stating your good intentions, and working out what kind of critique your team wants most. Next, she describes the six practical tools you need to deliver constructive feedback: from what to say if you meet resistance, to how to ensure unconscious bias doesn't leak into your appraisal.
The result is a step-by-step plan to help anyone to improve performance, trust and morale. It will make a once-dreaded task feel natural.
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'Brilliant . . . empowers you to create real behaviour change and lasting trust.' - Nir Eyal, bestselling author of Hooked
'Research, relevant stories, and actionable frameworks that we can all apply to turn feedback into a personal superpower.' - Julie Zhuo, bestselling author of The Making of a Manager
| Toate formatele și edițiile | Preț | Express |
|---|---|---|
| Paperback (1) | 55.43 lei 22-33 zile | +24.81 lei 6-12 zile |
| Random House – 24 feb 2022 | 55.43 lei 22-33 zile | +24.81 lei 6-12 zile |
| Hardback (1) | 194.95 lei 3-5 săpt. | +17.24 lei 6-12 zile |
| Penguin Random House Group – 28 ian 2021 | 194.95 lei 3-5 săpt. | +17.24 lei 6-12 zile |
Preț: 55.43 lei
Preț vechi: 69.11 lei
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Specificații
ISBN-10: 1847943500
Pagini: 294
Dimensiuni: 128 x 195 x 22 mm
Greutate: 0.25 kg
Editura: Random House
Colecția Random House Business Books
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Notă biografică
Dr Therese Huston received her MS and PhD in Cognitive Psychology from Carnegie Mellon University. She is the founding director of the Center for Excellence in Teaching and Learning at Seattle University. Huston has written for The New York Times and Harvard Business Review and she regularly delivers talks for academic audiences, businesses and conferences. She has previously given talks at Microsoft, Amazon, TEDxStLouis and Harvard Business School.
Descriere
Recent studies have revealed 44% of managers dread giving feedback, and 65% of employees wish their managers gave more feedback. But fear of hurt feelings leads managers to bite back valuable insights. For managers, feedback can turn average performers into the hardest workers and stars into superstars. This handbook will make a once-awkward chore feel natural, and, by greasing the wheels of regular feedback conversations, help managers improve performance, trust, and mutual understanding.