How do you become influential? What are the qualities that ensure people are drawn to you? And how do you develop these? Personal experience is the raw material for building executive presence. Viewed as "touchy feely," intangible and invisible, most leaders separate their personal lives from their professional ones. Executive coach Diana Jones argues that this is unwise. In fact, the "soft side" of leadership - empathy, compassion, and authentic communication derived from personal experience - is both powerful and essential to enhancing executive presence, influencing others and achieving results. Through compelling stories and examples from Jones's coaching sessions, readers will learn how to make enduring behavioral changes that will produce better business results and create alignment among disparate groups using empathy and leadership language.