Call Center Savvy: How to Position Your Call Center for the Business Challenges of the 21st Century Autor Keith Dawson 6 ian 1999 Paperback Preț: 213.40 lei 266.74 lei 6-8 săpt. -20%
The Call Center Handbook Autor Keith Dawson 30 mar 2007 Paperback Preț: 241.78 lei 509.37 lei 5-7 săpt. -53%