Cărți de Karen Leland

Karen Leland and Keith Bailey are partners in Sterling Consulting Group and have co-authored Customer Service For Dummies and Watercooler Wisdom. Their consulting clients include Microsoft, American Express, AT&T, Roche, Marriott Hotels, Oracle and Luftansa. They have been interviewed by Time, Newsweek, The New york Times, CNN, Fortune, Entrepreneur and Oprah.
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