How you adding business value? How can you add value when you don't have "real" clients? Whether IT, HR, finance, legal, logistics or other, internal service providers are being asked to step to the plate and become value creators. But how? Why are some internal service providers considered strategic partners while others are merely cost centres? Why some ISP seem to have limitless budgets while others fight for every penny they have? Personality: the most powerful way to look at internal service providers and the value they add. And it all starts with four personality profiles: the Accountant, the Butler, the Nanny and the Agent. Chapleau reveals why a majority of spouses are surprised by their partner's decision to divorce, and why you shouldn't trust your intuition when evaluating the status of your relationships. What differentiates successful dieters from the others (hint, they start their day in a very bad way). And why giving great service isn't enough to satisfy your users.