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Four Seasons: The Story of a Business Philosophy

Autor Isadore Sharp
en Limba Engleză Paperback – 6 noi 2012
How did a child of immigrants, starting with no background in the hotel business, create the world's most admired and successful hotel brand? And how has Four Seasons grown so dramatically, over nearly half a century, without losing its focus on exceptional quality and unparalleled customer service? Isadore Sharp explains his success in his uplifting memoir. He started out in Toronto, the son of a modest builder from Poland, but ambition and fate rapidly took him beyond his father's three-man construction business. Sharp learned the hotel business by trial and error. His breakthrough was a vision for a new kind of hotel, featuring superior design, top-quality amenities, and, above all, a deep commitment to service. Today, Four Seasons is widely recognized as the world leader in comfort and luxury - in fact, it sets the standard by which every luxury hotel is measured.
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Specificații

ISBN-13: 9781591845645
ISBN-10: 1591845645
Pagini: 320
Ilustrații: b/w photos throughout
Dimensiuni: 142 x 214 x 20 mm
Greutate: 0.46 kg
Editura: Penguin Random House Group
Colecția Portfolio
Locul publicării:United States