"Complexity is the enemy of reliability." While our software products become larger and more complex every day, successfully managing the reliability of our products increasingly influences customer satisfaction and business success. How can we manage reliability? Nowadays, there is still no uniform theory or standard that could guide us in doing this. Moreover, we even do not have a common view of what is meant by software reliability and how we could improve it. This is where the value of this book lies. It bridges the gap between often highly theoretical approaches in literature and practical implementation. It provides an overview with a number of proven ways to deal with product (un)reliability and presents practical examples in a case study. With a foreword by Dorothy Graham