Emotion Management in the Workplace (Management, Work and Organisations)

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en Limba Engleză Carte Paperback – 18 Nov 2004
The exciting new book explores the management of emotion in organizations and the emotion management skills organizational actors need to possess in order to achieve organizational objectives whilst also acknowledging the subjective experiences of its members.
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ISBN-13: 9780333990179
ISBN-10: 033399017X
Pagini: 190
Dimensiuni: 155 x 235 x 11 mm
Greutate: 0.30 kg
Ediția: 2004
Editura: Macmillan Education UK
Colecția Red Globe Press
Seria Management, Work and Organisations

Locul publicării: London, United Kingdom


List of Tables.- Acknowledgements.- Why Emotion, Why Now?.- Bringing Emotion onto the Organisational Agenda: A Century of Organisational Analysis.- The (Over)Managed Heart.- A Sociological Understanding of Emotion.- Introducing a Typology of Workplace Emotion.- Prescriptive and Pecuniary Emotion Management.- Presentational and Philanthropic Emotion Management.- Mixed Feelings.- References.- Name Index.- Subject Index.