Innovative Tools for Managing Conflict Resolution at Work
Emerging Systems for Managing Workplace Conflict presents illustrative real-life examples as well as cutting-edge methods and tools for integrating systems of dispute resolution into standard corporate procedures. This vital resource investigates the systems that organizations have developed to manage common and costly workplace conflicts involving supervisor-employee relationships; race, age, and gender discrimination complaints; sexual harassment; occupational safety and health; reasonable accommodation of the disabled; and wrongful termination, as well as other problems stemming from governmental regulations and court actions.
"Lucidly written and thoughtfully researched, Emerging Systems for Managing Workplace Conflict is a perfect resource manual for CEOs and managers interested in learning about alternative dispute resolution in the workplace."
--DAVID A. HART, CEO, Association for Conflict Resolution
> --ROBERT C. BARRETT, director, California Dispute Resolution Institute, University of San Francisco
> --HAROLD W. BURLINGAME, senior executive advisor, AT&T Wireless, and former executive vice president, Human Resources, AT& T