Managing staff whose behaviour is difficult or whose performance is less than adequate is never an easy task, but is especially hard to do in the Health Service. Staff in health organizations come from a wide range of professions and disciplines and many see their loyalty as being to their profession rather than to their hospital or practice. Resources can be scarce and personal battles and acrimonious relationships can result. This practical book offers strategies to diagnose the causes of difficult behaviour and identify potential levers for change. Complete with a series of tools that can be used either singly or in combination, this book offers practical approaches to help managers deal with:

problems of motivation
power struggles
resistance to change
grievances
long-standing problems
... and many other common causes of friction in the workplace.

With detailed case studies and a structured step-by-step approach, this practical book will give readers the confidence to deal with difficult behaviour.