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Credible Human Resources: The People Professional’s Toolkit for Influence and Impact

Autor Krista Powell Edwards
en Limba Engleză Paperback – 4 dec 2026
Personal credibility is key to being successful and effective in the workplace. But with only some organisations having Human Resources (HR) representation at the top level, despite its strategic importance, it is often difficult for HR professionals to get their voices heard, to be taken seriously, and to have the influence and impact in the organisation they want and need.
In order to have influence and impact, HR professionals must be able to effectively communicate their credibility – the requisite knowledge and skills, expertise and capability. This book will show them how. It is a practical ‘how to’ guide that HR professionals can use to adapt their behaviour and approach to communicate their credibility at the most senior level whilst still remaining professional, authentic and ethical. The book provides an in-depth examination of credibility, what it is, and what it isn’t, explaining its vital importance in achieving influence and impact, using a tried and tested, practical framework, that enables the reader to communicate their credibility in any situation.
The book is specifically written for people in HR roles, and has been researched, designed and tailored to address real-life issues and concerns.
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Specificații

ISBN-13: 9781041432098
ISBN-10: 1041432097
Pagini: 228
Ilustrații: 4
Dimensiuni: 129 x 198 mm
Ediția:1
Editura: Taylor & Francis
Colecția Routledge
Locul publicării:Oxford, United Kingdom

Public țintă

Postgraduate and Professional Practice & Development

Cuprins

Introduction, Part One:  Credibility and the Six Keys to Credibility Framework©, Chapter 1:  Credibility in Action – Understanding credibility and its importance to the HR professional, Chapter 2:  Outcome – Demonstrating credibility by starting with the end in mind, Chapter 3:  Audience – Understanding the credibility needs and expectations of your audience, Chapter 4: Capability – What you know and do that demonstrates your credibility, Chapter 5: Congruence – Gaining credibility by being aligned and consistent, Chapter 6: Connection – Building relationships with audiences that enhances your credibility, Chapter 7: Conviction – Being credible by communicating certainty in what you say and do., Part Two: Pivotal situations – When demonstrating your credibility really matters, Chapter 8: First Impressions – There’s never a second chance to make a first impression, Chapter 9: Presentations – The stage is yours to shine from, Chapter 10: Leading a meeting – A spotlight situation to demonstrate key leadership skills, Chapter 11: Meetings – Stand out as a role model meeting attendee, Chapter 12: Challenging situations – Opportunities to show that you can step up to the plate, Conclusion

Notă biografică

Krista Powell Edwards is a HR and mind-set expert specialising in the capability, organisation and job design factors that impact on workplace performance. She is a Chartered Fellow of the Chartered Institute of Personnel and Development (CIPD). Krista has actively supported HR professionals to be effective in their roles for over two decades, was chair of two CIPD branches, and has extensive HR experience, including being a university lecturer in International Human Resource Management. With a Master of Arts in Human Resource Management and is a certified Trainer and Master Practitioner of Neuro Linguistic Programming (NLP). Krista has worked with numerous organisations including BP, CIPD, Cheshire Police, Siemens, the Valuation Tribunal Service and the Welsh Government.

Recenzii

“For organisations to succeed, HR must be a credible voice at the table, and this book shows exactly how to build that credibility. It bridges theory and practice brilliantly, offering a structured framework that strengthens HR’s ability to influence decisions, shape culture and deliver meaningful outcomes. Credible HR is an essential resource for anyone responsible for creating better work and better workplaces.”
Neil Morrison, Director of HR and Communications, Severn Trent plc
"For HR to add value to organisations, credibility is key. In this book, Krista shares her personal experience to bring learnings to life and provides useful templates to raise self-awareness and enable diagnosis to help individuals to better understand situations and achieve desired outcomes."
Sue Swanborough, FCIPD
"Excellent—well-constructed, easy-to-read and thankfully jargon-free. Full of practical advice which any HR and people professional can apply to become more credible. With real workplace examples and activities, Krista Powell Edwards skilfully conveys her deep understanding of how credibility actually works. Highly recommended for all HR and people professionals and anyone else who wants to up their credibility."
aymond Lloyd-Jones, Chartered FCIPD, Editor, The New SocioTech: Graffiti on the Long Wall

Descriere

A practical ‘how to’ guide that HR professionals can use to adapt their behaviour and approach to communicate their credibility at the most senior level whilst still remaining professional, authentic and ethical.