Communication Skills in Practice: A Practical Guide for Health Professionals
Autor Diana Williamsen Limba Engleză Paperback – feb 1997
Preț: 206.89 lei
Preț vechi: 217.78 lei
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Specificații
ISBN-10: 1853022322
Pagini: 336
Ilustrații: black & white illustrations
Dimensiuni: 155 x 233 x 20 mm
Greutate: 0.6 kg
Ediția:New.
Editura: JESSICA KINGSLEY PUBLISHERS
Colecția Jessica Kingsley Publishers
Locul publicării:London, United Kingdom
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Descriere
This text aims to show the health professional how to develop communications skills. The first section offers a description of the verbal and non-verbal behaviours that constitute communication. Later sections deal with clinical and professional communication contexts.
Cuprins
Part One Communication skills - a definition: non-verbal communication - proximity, eye-contact and eye gaze, facial expression, gesture, body posture, head movements; para-lingustic features of communication - tone of voice, quality of voice, volume, intonation and pitch, rate of speech, conversational oil (eg. mm, er); verbal communication - what makes a good verbal communicator?; advanced verbal skills relevant to professionals. Part Two Interviewing: purpose of interviews, scene setting, gathering information, involving the interviewee, completing the interview, dealing with difficult situations, working with interpreters; interviewing skills in context - clinical, appraisal/disciplinary, recruitment and media. Part Three Professional meetings: preparation, communication roles, presenting self; meetings skills in context - business meeting, multidisciplinary, case conference and committees/working parties. Part Four Presentations: preparation, establishing rapport with the audience; effective use of voice, delivering content, using non-verbal communication and effective use of audio visual aids; presentation skills in context - client/carer workshops, presentations to other professionals, lectures, selling your service and presenting your research.
Notă biografică
Diana Williams is a full-time lecturer at The Central School of Speech and Drama. She teaches on the MA in Human Communication and is coordinator for continuing education programmes.