Business Process Management has helped thousands of leaders and BPM practitioners successfully implement BPM projects, enabling them to add impactful and measurable value to their organizations. This book covers all major frameworks, including LEAN and Six Sigma, and offers a unique emphasis on BPM's interrelationship with organizational management, culture, and leadership. Its common-sense approach teaches how BPM must be well integrated across an entire business if it is to be successful, augmented, and aligned with other management disciplines.
This thoroughly revised and updated sixth edition includes:

• Artificial intelligence — particularly generative AI and agentic AI — integrated throughout the 7FE Framework as a practical tool within a structured, proven approach to BPM.
• A new chapter, “Digitization and Technology” (Chapter 28), that brings AI inside the 7FE Framework as a governed business capability — defining the AI categories most relevant to BPM, identifying the control gap between AI adoption and AI governance, and setting out nine focus areas mapped to the phases of the framework.
• A refined 7FE Framework, including the reordering of the Realize Value and Sustainable Performance phases to reflect how benefits are actually delivered in practice, and a renamed “Organization Process Management” chapter.
• New and revised international case studies and practical examples.
• A streamlined layout, with self-test questions, a practical student assignment, and thought-provoking comments to promote discussion and thinking.

Business Process Management is an accessible core text for advanced undergraduate and postgraduate students studying Business Process Management, Operations, Production, and Strategic Management, as well as an indispensable guide to any senior business executive or chief financial officer.
The work is complemented by online resources to support instructors and learning, including PowerPoint slides, answers to the Self-Test questions for each chapter, and sample answer to the Assignment.