This book was created by a team of professionals with a variety of experiences who share their expertise make it possible for the rest of us to achieve breakthrough results. The focus of Chapter 9 - "Delivering Outstanding Customer Service Drives Outstanding Financial Results" was created to help Entrepreneurs, business owners, and managers recognize the importance of this aspect of their business which is often overlooked in their day-to-day operations with some tips for you to take action. To consistently attain Breakthrough RESULTS a detailed focus on your customers should become part of your business culture, and this chapter will help you get this accomplished.