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Breakthrough Performance de Ellen Marszalek-Gaucher

Breakthrough Performance

Autor Ellen Marszalek-Gaucher, Ellen J. Gaucher
en Limba Engleză Paperback – 8 mai 2000
Transform your organization. Learn to inspire the critical shared sense of urgency that is key to effective and successful innovation with acclaimed quality management gurus Ellen Gaucher and Richard Coffey as your guides. Drawing on analysis of the most current research and highlighting instructive case examples, Gaucher and Coffey will show you how to enhance organizational readiness and stimulate innovation beyond evolutionary incremental upgrades to achieve revolutionary breakthrough-level improvement in organizational performance.
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Specificații

ISBN-13: 9780787952310
ISBN-10: 0787952311
Pagini: 348
Dimensiuni: 178 x 254 x 19 mm
Greutate: 0.66 kg
Ediția:New.
Editura: Wiley
Locul publicării:Hoboken, United States

Notă biografică

ELLEN J. GAUCHER is group vice president for operations/quality and customer satisfaction at Wellmark, Inc., Blue Cross and Blue Shield of Iowa and South Dakota. She is associate editor for Aspen's Quality Management in Health Care and serves as a board member of the Institute for Healthcare Improvement. RICHARD J. COFFEY, Ph.D., is director of program and operations analysis, and director of research and planning, at the University of Michigan Health System, Ann Arbor, Michigan. He has served in staff, consulting, and leadership roles in many university and community health care, consulting, government, insurance, and private organizations for nearly thirty years.Gaucher and Coffey have co-authored two award-winning books. The first, Transforming Healthcare Organizations, won the 1992 James A. Hamilton book-of-the-year award from the American College of Healthcare Executives. The second, Total Quality in Healthcare, won the American Nurses Association book-of-the-year award in 1993.

Cuprins

Tables, Figures, and Exhibits.

Preface.

The Authors.

Health Care's New Sense of Urgency.

The Relationship Between Business Excellence and Breakthrough Performance.

Creating a Climate for Breakthrough Performance.

The Characteristics of Breakthrough Performance.

How Health Care Leaders Create Breakthrough Performance.

Sharpening Your Customer Focus.

Aligning the Organization for Action.

Team Culture for Breakthrough Performance.

Involving the Individual.

Seven Indispensable Tools for Breakthrough.

The Baldrige Criteria: Your Secret Weapon.

Conclusion.

Appendix A. A CompAndium of Questions for Breakthrough.

Appendix B. Actions to Achieve Breakthrough.

References.

Index.

Descriere

This work illustrates how two quality management gurus teach health care practitioners to inspire the sense of urgency that is crucial to effective and successful innovation. It builds on an analysis of research and new cases involving health care, as well as examples from other industries.