Client Value Generation: Das Zürcher Modell der kundenzentrierten Bankarchitektur Autor Stefanie Auge-Dickhut et al. 16 oct 2014 Paperback Preț: 435.18 lei 6-8 săpt.
Customer Value Generation in Banking: The Zurich Model of Customer-Centricity Management for Professionals Autor Stefanie Auge-Dickhut et al. 15 oct 2016 Paperback Preț: 369.16 lei 6-8 săpt.