Advances in Library Administration and Organization
Autor Delmus E. Williams, Edward D. Gartenen Limba Engleză Hardback – 24 dec 1998
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Specificații
ISBN-13: 9780762303717
ISBN-10: 0762303719
Pagini: 342
Dimensiuni: 155 x 234 x 508 mm
Greutate: 0.65 kg
Ediția:Volume 15
Editura: Emerald Publishing
ISBN-10: 0762303719
Pagini: 342
Dimensiuni: 155 x 234 x 508 mm
Greutate: 0.65 kg
Ediția:Volume 15
Editura: Emerald Publishing
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Cuprins
Introduction (D.E. Williams). Measuring service quality in libraries (M.D. White). Clarity, consistency, and currency: a report on the Ohio "Measuring Library Services" project (C. Van Fleet, F. Haley). Customer service training in Ohio academic libraries (E.L. Plummer). Professionals without degrees: rural librarians defining themselves (M.C. Bushing). Managing in the information age: new rules for a new reality (R. McBeth). Case study observations on the impact of computer technology on organization structure in college libraries (E.J. O'Hara). Librarians in split positions with both technical and public services responsibilities: the University of Arizona library experience (C.E. Kollen et al.). Measuring the effects of change in a library work environment following a client-focused reengineering effort (K.M. Webb, K. Moore). A contingency approach to explore the relationships among structure, technology, and performance in academic library departments (Hweifen Weng). About the contributors.