The full transcript of Software Diagnostics Services training with 23 step-by-step exercises, notes, source code of specially created modeling applications and more than 100 questions and answers. Covers more than 50 crash dump analysis patterns diagnosed in 32-bit and 64-bit process, kernel and complete memory dumps. Learn how to analyze application, service and system crashes and freezes, navigate through memory dump space and diagnose heap corruption, memory leaks, CPU spikes, blocked threads, deadlocks, wait chains, and much more. The training uses a unique and innovative pattern-driven analysis approach to speed up the learning curve. Prerequisites: Basic Windows troubleshooting. Audience: software technical support and escalation engineers, system administrators, security professionals, software developers and quality assurance engineers.