Decision-making conflicts (dilemmas) and conflicts between people and departments are everyday occurrences. • Don’t allow dilemmas and conflicting courses of action to paralyze your decision-making and ability to respond. • Instead, develop solutions with which you can achieve your goals without having to compromise on necessary prerequisites and your needs. • Replace compromise, submission, power games etc. with effective and sustainable solutions where all parties win (win-win). • Prevent sustained and chronic conflicts and prevent damage to relations within the family, at work, at school, or in the club by unresolved conflicts. With the help of this workbook, you can train yourself and others in the necessary skills to make conflicts and decision-making dilemmas transparent and find win-win solutions.