Independent retailers have been losing sales to big box stores and eCommerce websites for the past decade. This trend coupled with the recent economic climate has sent the pain level through the roof for traditional retailers. Where Are The Customers provide practical, hands on tools and advice for how retailers can create a sustainable competitive advantage and thrive in these challenging times. Based on decades of proven retail sales experience, David Khazai provides insight into consumer buying behavior and retail sales strategy. and shows how retailers can maximize their sales and profitability in today's competitive environment.