This newly revised inspirational book will show you how to keep your head while others all around you are losing theirs. Jon Lavelle's recipe for a calmer, more fulfilled, and rewarding life is just what is needed in our hectic and pressured world. Here he shows you how to: -Win more arguments
-Deal with workplace bullies, irritating, awkward, and exasperating people
-Deal effectively with 'unreasonable' people
-Take greater control over how you think about situations and events
-Respond to people and circumstances in ways that leave you laughing with tears, not crying
-Spot and then control people who manipulate, use verbal tricks, or play 'mind games'
-Deal decisively with people who exaggerate, make unfair judgements, distort facts, spread
rumors, or twist things to suit their own ends, and much more
You can only go away after reading this with a smile on your face, and a spring in your step.