Written for utilities serving fewer than 100,000 customers, this book provides practical advice and guidance for implementing a water conservation program. With a menu of possible conservation techniques and approaches from which to choose, the book lets you customize a program for your utility's particular needs, issues, and customers, regardless of your geographic location. Worksheets offer a step-by-step approach to help you decide which techniques will best benefit your utility and community. Includes benefit-cost analysis charts and tables, sample conservation programs, and recommended budgets.